Office Etiquette: 11 Tips for Your Reception Area

Office Etiquette Tips for Your Lobby

  1. Make sure your lobby is visually clean. Keep the reception area free of trash. Avoid storing items like boxes of files within eyesight.
  2. The reception desk and all workstations nearby should also be clean and organized. Assume visitors may look at any papers left out in the open. Therefore, keep confidential documents, and especially information about your customers or key vendors, hidden or out of the lobby entirely.
  3. Have a clear traffic flow within the reception area. Make first time visitors to your office comfortable through visual cues that indicate exactly where to go to check in as soon as they step into your lobby. Pathways should be clear.
  4. Inform visitors where the restrooms are. Use signage so visitors can direct themselves without needing to ask for assistance.
  5. Offer cold and hot beverages, like water, coffee and tea. Extra credit for also providing healthy snacks. Napkins and visible trash and recycling bins will help keep your lobby clean.
  6. Allow visitors to shed outerwear by giving them access to a coat closet or rack and umbrella stand.
  7. Furnish your reception area with enough comfortable seating for your typical visitor flow
  8. Provide reading materials, ideally about your own company, your industry and other topics that will interest your visitors
  9. If you have a TV in the waiting area, use it wisely. Consider looping a video on your business. Highlight the products and services you offer. Otherwise, tune your television to a channel of general interest to business people like the news or financial information.
  10. Music, too, should have broad appeal. Keep it quiet enough to allow employees and visitors can have a conversation in the lobby. Any employees within earshot of the door should wear headphones if listening to music at their desks. Headphones also help employees increase productivity by avoiding distractions.
  11. Avoid overly strong and artificial odors. The aroma of coffee will delight most visitors as they step inside. Otherwise, with so many people suffering from allergies, perfumes, colognes and other cover up smells should be avoided.

Conclusion: The Best Office Reception



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Greetly · Digital Receptionist · Digital Mailroom

Greetly · Digital Receptionist · Digital Mailroom


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